FREQUENTLY ASKED QUESTIONS

Is this a physical book?

The "When I’m Gone" journal and companion planners are delivered as printable PDF downloads, giving you the flexibility to print them at home. Simply save the downloadable files onto your computer to print at home, or save them onto a flash drive and take it to your nearest printer. There is also a Fillable PDF Document, and we are excited to announce that as of October 4th, we are accepting pre-orders for our Printed Journal. If you would like a printed journal, please email us at info@legacystories.co.za with your name, email and contact number
 

How will I receive my purchase?

Once payment has been completed, you will be redirected to a page on our website where you can download your PDF immediately. If you order a printed journal, you have the option of collecting the journal when I have it ready, or you can choose to have the printed journal sent to you via courier. All details are on the Products Page.

 

Where will my downloadable pdf be saved?

When you download any of the pdf's you have purchased, the zip file will be saved in your device's downloads folder. Double-click the zip file to access the contents of the folder.

 

How much does it cost to print?

Printing costs vary depending on the printer and binding option you choose. As a guide, most South African print shops charge between R100 and R130 for a professionally printed and bound copy of the full journal. You can also print just the sections you need, if not all the sections are relevant to you.

 

What instructions should I give a printer?

Simply provide the PDF and request:

• A4 size printing
• Double-sided printing
• Colour cover
• Black-and-white interior pages
• Spiral / comb binding or stapling (optional)
 

This will provide a practical, easy-to-use journal that can be updated as your information changes.

If you are unsure, most print shops will be able to recommend the most suitable binding option. There is a "Read Me" file contained in the download which includes a guide for printing your document or journal.

 

Can I update my information later?

Yes. One of the benefits of a printable PDF is that you can print updated pages whenever your information changes.

 

Can my spouse and I both use the journal?

Absolutely. If you purchase the printable or fillable PDF, you can save and print a copy for each of you. Many couples find it helpful for each partner to complete their own journal, so that their personal information, wishes, and important details are recorded separately and clearly for their loved ones.

 

Is this journal suitable for South African families?

Yes. The journal has been designed specifically for South African households and includes prompts, resources, and information relevant to the local context. We will soon offer the UK and USA editions, with an Australian edition due in early 2027.
 

Do I need to complete everything at once?

Not at all. You can work through the journal at your own pace, completing the sections that are most relevant to you and returning to others later.
 

Can I start with a single section instead of purchasing the full journal?

Yes. Individual sections are available separately if you would prefer to start small. You can always purchase the full journal later if you’d like everything in one place.
 

Is my information stored online?

No. Your completed fillable journal remains entirely under your control. Once downloaded and saved on your compouter, you decide where it is stored and who has access to it.

 

What happens if I lose my downloaded files?

You will receive an email containing a download link that you can save for future access. If you experience any difficulties accessing your files, please contact us and we will do our best to assist.